Frequently Asked Questions

We operate on a structured service model to ensure clarity and no surprises:

●   Professional Evaluation (Full Diagnostic) – $125

●   Direct Service (No diagnostic needed)

This approach allows us to provide accurate solutions—not guesses.

A Professional Evaluation is our most thorough service option and is recommended for issues that require troubleshooting, diagnosis, or repair planning.

This service includes:

●   Travel to your property

●   On-site inspection and troubleshooting

●   Identification of visible issues and risk factors

●   Professional repair recommendations

●   A written repair summary and pricing when applicable

Professional Evaluations are ideal for:

●   Leak investigations

●   Electrical or plumbing issues

●   Multiple repair concerns

●   Moisture or damage assessments

●   Projects requiring detailed planning

Professional Evaluation Fee: $125

If approved labor exceeds $300 and the work is scheduled within 7 days, the $125 evaluation fee is credited toward the labor. 

Our Professional Evaluation is a dedicated on-site service designed to properly assess the issue before repair recommendations are made.

The fee covers:

●   Travel and appointment time

●   Troubleshooting and diagnostics

●   Professional assessment of the issue

●   Repair planning and documentation

●   Written recommendations and pricing when applicable

This structured process helps ensure homeowners receive clear, accurate, and no-surprise repair recommendations.

Once the evaluation portion is complete:

1.   We notify you that the evaluation has concluded

2.   The $125 Professional Evaluation fee is collected

3.   We step out to our vehicle to prepare a written repair summary and pricing

4.   We return to review the findings and available repair options with you

No repair work moves forward without your approval.

If approved labor exceeds $300 and the work is scheduled within 7 days, the $125 evaluation fee is credited toward the labor.

If the repair is within scope and scheduling allows, some work may be completed the same day.

Our goal is to provide a clear, professional, and no-surprise experience from start to finish.

Direct Service is designed for straightforward projects where troubleshooting or a full diagnostic evaluation is typically not required.

This option is best for:
●   Fixture installations
●   Minor repairs
●   Pressure washing
●   Basic maintenance tasks
●   Pre-defined projects with a clear scope of work

With Direct Service, we arrive prepared to complete the requested work as efficiently and professionally as possible.

If additional hidden issues or diagnostic concerns are discovered during the visit, a Professional Service Review or Full Professional Evaluation may be recommended before moving forward.

We do not offer free on-site diagnostic evaluations.

Our service model is built around providing professional assessments, clear repair recommendations, and structured service planning rather than guess-based estimates.
For straightforward projects that do not require troubleshooting, pricing may sometimes be provided without a full evaluation.

Many repair issues require an on-site assessment before accurate pricing can be provided.

Photos, videos, or verbal descriptions often do not reveal:
●   hidden damage
●   access limitations
●   previous repair issues
●   incorrect parts
●   underlying causes of the problem

Our structured service model is designed to provide homeowners with clear, accurate, and professional repair recommendations rather than guess-based pricing.

For straightforward projects with a clearly defined scope, pricing may sometimes be provided without a full evaluation.

Repair pricing is based on several factors, including:
●   Scope of work
●   Time required
●   Accessibility
●   Material requirements
●   Overall project complexity
●   Risk factors discovered during evaluation

Our goal is to provide clear, fair, and no-surprise pricing before work begins.

All repair options and pricing are reviewed with the homeowner before any approved work moves forward.

We accept:
●   Cash
●   Credit/Debit Cards
●   Zelle
●   Cash App
●   Venmo

We operate under a structured service model focused on professionalism, communication, and clear repair planning from start to finish.

What makes us different:
●   Veteran-led professionalism and discipline
●   Structured evaluations and repair planning
●   Clear, no-surprise communication
●   Written repair summaries when applicable
●   Respectful service inside your home
●   Focus on organization, cleanliness, and professionalism

Our goal is not simply to complete repairs — it is to provide homeowners with a professional service experience built on trust, structure, and accountability.

Yes. 1st Sergeant F.R.O.G.G.Y. Handyman Service is proudly veteran-owned and operated.

Owner Derrick Davison served 28 years in the United States Army, retiring as a First Sergeant. The same values of discipline, integrity, professionalism, and accountability continue to guide how we serve homeowners today.

Our mission is simple: Provide clear, professional, and dependable service to homeowners throughout Hoover, Birmingham, and surrounding areas.

Yes. We stand behind the workmanship performed by our company and provide a 30-day labor warranty on completed services.

Warranty coverage applies to workmanship related to the original approved repair scope.

Warranty coverage does not apply to:
●   Customer-supplied materials or parts
●   Manufacturer defects
●   Pre-existing conditions
●   Hidden damage discovered after repair
●   New issues unrelated to the original repair

If concerns arise after service, we encourage homeowners to contact us promptly so we can review the situation.

Yes. We can often address multiple repair or maintenance concerns during the same visit depending on scheduling, project scope, and time requirements.

For homes with several concerns, a Professional Evaluation is usually recommended so all issues can be properly assessed and prioritized.

Additional time, labor, or follow-up scheduling may be required depending on the complexity and number of repairs involved.

We service:
●   Hoover
●   Birmingham
●   Vestavia Hills
●   Homewood
●   Helena
●   Pelham
●   Alabaster
●   and surrounding areas

If you’re unsure, just reach out—we’ll confirm.

Scheduling availability varies based on workload, project scope, and service type.

Many appointments can be scheduled within a few days, while larger projects or evaluations may require additional scheduling coordination.

We do our best to accommodate homeowners as quickly as possible while maintaining the quality and professionalism of our service process.